Every question Edmonton law firms
and property managers ask us — answered.

Break/fix IT means you call someone when something breaks and pay an hourly rate to fix it. Managed IT means a provider monitors your systems continuously, catches problems before they affect your business, and charges a flat monthly fee that covers everything.

For law firms and property managers, the difference matters: a server failure during a real estate closing or a data breach involving tenant records is not just inconvenient — it can be catastrophic. Managed IT prevents those moments instead of responding to them.

Computers Edmonton specializes in Edmonton law firms, property management companies, and real estate offices. These industries handle sensitive client data, have compliance obligations, and cannot afford downtime during critical moments like closings, court filings, or tenant emergencies.

We're the right fit for businesses with 5 to 40 devices that want a local, certified IT partner who understands their specific risk environment.

You call or text Joel directly — a real person who knows your systems, not a call centre queue. Most issues are resolved remotely within hours. When an on-site visit is needed, we're local to Edmonton and we attend in person.

Support calls are included in the flat monthly rate. You're never charged extra for picking up the phone.

Yes. Computers Edmonton is based in Edmonton, Alberta. When an on-site visit is needed, a technician attends in person. Clients have a direct phone and text line to Joel Davies, the owner — not a call centre, not a ticket system in another province.

Joel Davies holds MCSE (Microsoft Certified Systems Engineer) and CCNA (Cisco Certified Network Associate) certifications and has over 25 years of enterprise IT experience — including infrastructure work for Canadian North Airlines and the University of Alberta.

That enterprise-level experience is applied to Edmonton small businesses at small business pricing.

No. Computers Edmonton does not require long-term contracts. If the service isn't working for your business, you're not locked in. The flat monthly rate is designed to earn your business every month by keeping your systems running well — not to trap you in an agreement.

Onboarding typically takes one to two weeks depending on the size and complexity of the existing setup. Computers Edmonton handles the full transition — there is no disruption to staff during business hours and no weekend migration required. The first step is a free 30-minute IT review.

Yes. Switching IT providers is common and Computers Edmonton handles the transition — including coordination with the previous provider where needed. There is no gap in coverage during the switch.

New clients also receive their second month free to offset any switching costs.

Yes. Computers Edmonton provides layered cybersecurity specifically for law firms — including endpoint protection, SentinelOne EDR on every managed device, dark web credential monitoring, ransomware protection, automated patching, and encrypted backup.

Law firms have professional obligations around client confidentiality. We build security to meet those obligations — not just general best practices.

Every managed client receives: 24/7 system monitoring, SentinelOne endpoint detection and response on every device, automated patching for operating systems and software, dark web monitoring for leaked credentials, ransomware protection and isolation, encrypted cloud backup, and firewall management.

Clients also receive plain-English security reports so they understand exactly what's being protected and why.

Computers Edmonton deploys automated cloud backup for all managed systems. Backups run daily and are tested regularly — because an untested backup is not a reliable backup.

In the event of hardware failure, ransomware, or accidental deletion, data can be restored quickly. Law firm client files, matter management data, and financial records are all covered.

Computers Edmonton sets up secure remote access using Microsoft Azure and Microsoft 365 — eliminating the need for a physical VPN or on-site server. Staff can access files, email, and software from any device, anywhere, securely.

Mobile device management ensures that if a laptop or phone is lost or stolen, it can be wiped remotely without compromising client data.

Yes. Law firms in Alberta have obligations around client data protection under both professional conduct rules and privacy legislation. Computers Edmonton documents your systems, maintains audit trails, enforces access controls, and provides the paperwork needed when insurers, clients, or regulators ask how your data is protected.

Compliance is built into the managed services package — not sold as an add-on.

Yes. Computers Edmonton manages Microsoft 365 licensing, deployment, and ongoing support — including Outlook, Teams, SharePoint, OneDrive, Word, and Excel. For law firms using cloud-based practice management software, Computers Edmonton handles integration, access management, and troubleshooting.

Computers Edmonton monitors systems 24/7 and clients have a direct line to reach Joel for after-hours emergencies. The Olivia AI receptionist also answers calls around the clock — capturing after-hours requests, triaging urgency, and escalating true emergencies immediately.

Law firm clients dealing with time-sensitive filings or client crises are never left without a response.

Yes. Property management companies hold sensitive tenant data including payment records, lease agreements, and personal identification. Computers Edmonton secures those systems with access controls, encrypted storage, and monitoring designed to detect unauthorized access.

Tenant portal software and property management platforms are supported and kept up to date.

The Olivia AI receptionist answers calls 24/7 — including after hours, weekends, and holidays. Tenant calls are answered in English, French, Mandarin, and Hindi automatically. Emergencies are escalated immediately. Every call is logged with a full transcript.

Property managers never miss a tenant emergency because of a phone that goes unanswered after 5pm.

Device management starts at $175 per device per month for up to 10 devices — covering monitoring, antivirus, EDR, patching, and helpdesk. A typical 5-person law firm with managed endpoints, Olivia AI receptionist, and cloud file storage runs approximately $2,150 per month.

Compare that to $5,700+ per month for separate IT support, a receptionist, file server, and after-hours answering service — a saving of over $3,000 per month.

The same number every month — whether we fix one issue or ten. No hourly rates, no emergency call-out fees, no surprise invoices. You budget for it like rent.

The only time the monthly rate changes is if scope changes — such as adding or removing devices.

A free IT review is a 30-minute assessment of your current setup. We review your devices, network, backup status, security posture, and software — and give you a plain-English report identifying your risks and what we'd address in the first 30 days.

No charge. No obligation. The goal is to give you useful information regardless of whether you become a client.

Olivia is an AI receptionist built and managed by Computers Edmonton for law firms and property management companies. Olivia answers every incoming call in your firm's name, collects caller details, handles routine inquiries, escalates emergencies, and logs every conversation with a full transcript and recording.

Olivia answers in English, French, Mandarin, and Hindi — automatically detecting the caller's language. It is fully managed by Computers Edmonton and included in the managed services package.

A standard answering service takes a message. Olivia understands the call — she knows your staff, your services, your after-hours policy, and your escalation rules. She books appointments, answers common questions, and transfers calls to the right person.

Every call is logged with a transcript and recording. You can review any call, any time, through your portal. A human receptionist costs $3,500/month. Olivia is included in your flat rate.